Case study

The Starters: automated ranking & payment system

The Starters: automated ranking & payment system

About project

The Starters is a fast-growing US-based freelance marketplace helping e-commerce brands hire vetted talent - freelancers, advisors, and full-time specialists.

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Challenge

when growth demands smarter systems

As The Starters expanded, manual processes could no longer keep up. Ranking every freelancer required pulling data from multiple systems, cross-checking spreadsheets, and updating profiles by hand - slow, inconsistent, and impossible to scale.

Freelancers couldn’t see real-time changes in their rankings, leading to confusion and trust issues. Stripe Connect onboarding was also fully manual: creating accounts, processing webhooks, and syncing data across Memberstack, Webflow, Airtable, and Stripe required constant attention.

Data frequently became inconsistent across platforms, breaking workflows and slowing operations. To support rapid marketplace growth, the client needed an automated, real-time ranking engine and a fully synchronized Stripe Connect process.

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Alex Lozitsky
CEO, Che IT Group
Research & Insights

understanding what makes rankings work at scale

We mapped the entire freelancer lifecycle on The Starters platform: profile creation, booking activity, payment processing, performance metrics, and ranking calculations.

Key insights shaped our approach:

  • Rankings must update automatically based on real activity, not manual input
  • All platforms (Memberstack, Webflow, Airtable, Stripe) must stay perfectly synchronized
  • Stripe Connect onboarding should be seamless and error-free
  • Freelancers need transparency - they should see their score change in real-time
  • The system must handle high volumes without breaking or slowing down

These findings led us to design a dual-automation architecture: one flow for ranking calculations and another for Stripe Connect integration ⚙️

Solutions
tech stack
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Implementation

two automation flows, one seamless experience

We built two core automation scenarios using Make to power the entire The Starters backend.

The first handles ranking calculations - it pulls data from Memberstack, Airtable, and Webflow, calculates points based on predefined criteria like bookings and reviews, then updates rankings in real-time across all connected platforms. Freelancers see their scores reflected instantly on their profiles. This eliminates manual calculations, ensures fair and consistent rankings, and saves hours of operational work each week while providing data-driven insights into freelancer performance.

The second scenario manages the complete Stripe Connect lifecycle. Incoming webhooks trigger the automation, creating new Stripe Connect Standard Accounts automatically and generating onboarding URLs for freelancers. Account data syncs across Memberstack, Webflow, Airtable, and the internal Data Store. Routers split the logic based on event type - whether it's a new account creation, status update, or verification change - and each branch updates the corresponding systems to keep everything aligned. This automates the entire Stripe onboarding process, ensures all platforms reflect the latest account status, and removes manual data entry while reducing sync errors.

Together, these flows created a fully automated backend that powers ranking transparency, payment processing, and data consistency across The Starters platform 🚀

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outcome

from manual chaos to automated clarity

Operational efficiency

What once took hours of manual work now happens automatically. The team at The Starters reclaimed time to focus on growth, not spreadsheet maintenance.

Freelancer transparency

Rankings update in real-time, giving freelancers clear visibility into their performance. Trust increased, questions decreased.

Payment processing at scale

Stripe Connect onboarding became seamless. New accounts are created, verified, and synced across all systems without manual intervention.

Data consistency everywhere

Memberstack, Webflow, Airtable, and Stripe now stay perfectly aligned. No more mismatched data or broken workflows.

100%, automation coverage for rankings and Stripe onboarding
100%, automation coverage for rankings and Stripe onboarding
Real-time, updates across all platforms
Real-time, updates across all platforms
0, manual calculations required
0, manual calculations required
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last words

built to scale with a growing roster

This automation foundation supports The Starters’ rapid growth - handling more freelancers, more bookings, and more complexity without breaking 💪

  • scalable ranking logic ready for new scoring criteria
  • multi-platform synchronization that adapts as new tools are added
  • transparent freelancer experience that builds trust
  • payment infrastructure designed for high-volume operations
  • future-ready architecture for advanced analytics and insights

By automating the most critical operational flows, we helped the platform focus on what matters: connecting elite freelance talent with the brands that need them.

Sometimes the smartest solution isn't just fixing what's broken - it's building systems that make problems disappear entirely ✨

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  • SWITZERLAND, Zürich, 8004
    Baarerstrasse 139  6300 Zug

  • estonia, tallinn, 11317
    Kajaka 8, office 26

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    Fougstads gate 2

development offices

  • ukraine, chernihiv, 14000
    Kyivs'ka St, 11, office 155

  • ukraine, kyiv, 04071
    nyzhniy val str, 15, office 131

  • ukraine, lviv, 79039
    shevchenko str, 120, office 17

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development offices

  • ukraine, chernihiv, 14000
    Kyivs'ka St, 11, office 155

  • ukraine, kyiv, 04071
    nyzhniy val str, 15, office 131

  • ukraine, lviv, 79039
    shevchenko str, 120, office 17

Representative offices

  • SWITZERLAND, Zürich, 8004
    Baarerstrasse 139  6300 Zug

  • estonia, tallinn, 11317
    Kajaka 8, office 26

  • NORWAY, oslo, 0173
    Fougstads gate 2

hello@cheitgroup.com
Global innovations, Ukrainian reliability
Global innovations, Ukrainian reliability

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Co-Founder and CEO of Che IT Group
Alex Lozitsky