Case study

global shopify order management: from chaos to seamless control

About project

A global supplement brand operating 600+ Shopify stores needed a single intelligent system capable of unifying orders, warehouses and logistics across continents.

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Challenge

when 600 stores act like 600 different businesses

Before partnering with us, the company’s operations were held together by spreadsheets, manual routines, and a lot of hope.

Orders flowed from hundreds of storefronts across time zones, warehouses operated independently, and stock accuracy was a daily struggle.

The real challenge was creating one source of truth across:

600+ Shopify stores
10+ warehouses on different continents
thousands of daily orders with unique routing logic
fragmented operations that created delays, stockouts, and unnecessary costs

They needed a robust platform that would unify it all - inventory, shipping, routing, purchasing, abandoned carts, and order processing - with real-time precision and global-scale reliability.

country

Industry

services

feedback

“Our team argued for two days about the routing algorithm - then it just clicked and worked beautifully."

Alex Lozitsky

CEO & Co-founder

Research & Insights

engineering order harmony

To build a system that operates globally, we had to understand the invisible details and the big-picture patterns simultaneously. Our research revealed five critical insights:

Every Shopify store behaved differently - different settings, currencies, delivery expectations.
Warehouses followed different workflows, requiring unified but flexible logic.
Order spikes happened regionally, demanding intelligent load balancing.
Routing decisions were multi-factor: stock levels, distances, shipping costs, customs, cutoff times.
Purchasing needed forecasting, not just notifications - the system had to learn from sales patterns.

This clarity helped us architect a system that could withstand real-world chaos while keeping global operations running smoothly 🌍

Solutions

tech stack

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Implementation

building a three-dimensional solution

Our team approached this mammoth task with a clear battle plan:

Architecture Innovation. We designed a three-layer system that separated concerns while maintaining flexibility:

A data layer handling the massive information tsunami from hundreds of stores
A brain layer making intelligent decisions about routing and fulfillment
A presentation layer providing intuitive interfaces for different user types

Cloud-Native Infrastructure. The system was built on AWS using modern practices that would make any tech enthusiast proud:

MySQL Aurora clusters for lightning-fast database operations
Docker containers on Amazon ECS for rock-solid application hosting
S3 and CloudFront for efficient media storage and delivery
Infrastructure-as-Code with Terraform for environment consistency

A case in point: we encountered a significant challenge with database performance under high load during development. Rather than simply increasing server capacity, our team redesigned the database schema and implemented advanced caching strategies. The result? A 70% reduction in query times during peak periods.

Continuous Evolution. This wasn't a one-and-done project – we built it as an evolving organism:

CI/CD pipelines through GitHub Actions for smooth updates
Separate staging and production environments for thorough testing
Modular design allows new features to be added without disrupting the core

Innovative Features That Make Life Better

Custom algorithms that choose the perfect warehouse for each order
Automated purchase order generation that keeps the shelves stocked
A comprehensive dashboard with 40+ detailed reports
Support interfaces that make customer problem-solving a breeze

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outcome

from global chaos to global control - all in one platform

From Chaos to Control

Manual processes across multiple systems → One unified platform
Delayed decision-making → Real-time insights and automated actions
Inventory guesswork → Optimized stock levels everywhere

Our technical lead recalls: "The moment we switched the system on for all stores simultaneously was tense. We watched as orders from Tokyo, London, and New York flowed into the same system, automatically routed to the optimal warehouses, and tracking numbers started appearing minutes later. That's when we knew we'd built something special".

Business Magic Happened